Refund & Cancellation Policy

This policy explains when you can cancel an order and how refunds work. It forms part of our Terms of Service.

Items that are not delivered — automatic full refund

If we cannot buy the item at the price you paid, the seller cannot fill the order, the Steam trade offer expires or is cancelled, or you decline it, the order is closed and we refund 100% of the price to the card you paid with, automatically and with no deductions. We issue the refund straight away; your bank normally shows it within 5–10 business days and always within 14 days. Orders paid from account balance are refunded to that balance.

Cancelling an order

We place your order with the seller within seconds of payment, so it cannot be cancelled on the website after that. You can still cancel delivery at any time before accepting by declining the trade offer in Steam: the order is then closed and the full price is refunded to the card you paid with, automatically, as above.

After you accept the trade offer

Items are digital content supplied immediately at your request. At checkout you agree to immediate supply and acknowledge that you lose the right to cancel once you accept the Steam trade offer. Accepting the offer completes delivery, and the purchase is then final: Steam does not allow trades to be reversed. This does not affect your statutory rights if an item is not as described — contact us and we will put it right or refund you.

Refunds to your card

Refunds for undelivered orders go back to your card automatically — you don't need to ask. Any other money on your balance that came from a card payment is refunded to that card in full, with no fees, whenever you ask; we process requests within 2 business days. Refunds are only ever made to the original payment method, never to another card, account or person.

How to ask for a refund

Email support@skinsdrop.store from the email on your account (or tell us your SteamID) with the order or payment reference and the date. We reply within 24 hours.