Delivery Policy

Everything we sell is a digital in-game item for Counter-Strike 2. There is no physical product and nothing is shipped by post. Items are delivered to your Steam account as a Steam trade offer.

What you need

• A Steam account that is able to trade (Steam Guard Mobile Authenticator active, no trade ban).
• Your Steam trade URL, entered at checkout. You can find it in Steam → Inventory → Trade Offers → "Who can send me trade offers?".
• A public Steam inventory.

How long it takes

Once the payment is confirmed we buy the item and the seller sends you a trade offer, usually within 1–10 minutes and in almost all cases within an hour. The order page shows each step live: payment confirmed, purchasing, trade offer sent, delivered.

Accepting the offer

Open Steam and accept the trade offer; the order page links straight to your trade offers. The offer is open for a limited time, shown on the order page. Before accepting, check that the item in the offer is the one you bought.

Trade holds

Steam can hold items for up to 15 days — for example if Steam Guard Mobile was enabled recently or you changed your password or device. That is a Steam rule we cannot change; the item appears in your inventory when the hold ends.

If delivery fails

If the offer expires, is cancelled, or the seller cannot deliver, the full price returns to your balance automatically and you can buy another item or ask for a refund to your card. See the Refund & Cancellation Policy.

Where we deliver

Delivery is worldwide, except to users in comprehensively sanctioned countries or regions listed in our Terms of Service.

Questions

Email support@skinsdrop.store with your order number. We reply within 24 hours.