Frequently asked questions

How do I pay?+

At checkout, by Visa or Mastercard debit or credit card, or from your account balance. Prices are in US dollars, the payment page is SSL-encrypted, and your bank may ask you to confirm with 3-D Secure. We never see your full card number.

How will the payment show on my card statement?+

As SKINSDROP.STORE (the exact text can vary slightly by bank). There are no subscriptions โ€” you pay once per order.

How do I receive the skin?+

After you pay, our supplier's bot sends a Steam trade offer to your trade URL, usually within 1-10 minutes. Accept it in Steam and the skin is in your inventory.

Do I have to sign in with Steam?+

No. You can use an email account or sign in with Steam in one click. Either way you enter your Steam trade URL at checkout, because skins can only be delivered as Steam trade offers. Signing in with Steam never gives us your password.

What is float?+

Float is a skin's wear value, from 0 (pristine) to 1 (battle-scarred). Each exterior covers a range: Factory New 0โ€“0.07, Minimal Wear 0.07โ€“0.15, Field-Tested 0.15โ€“0.38, Well-Worn 0.38โ€“0.45, Battle-Scarred 0.45โ€“1. The item page shows the range for that item; the exact float of the copy you receive isn't guaranteed.

What is a trade hold?+

If you enabled Steam Guard Mobile Authenticator less than 15 days ago, or recently changed a password or device, Steam holds incoming trades. Wait until the hold expires before buying. Your inventory must also be public.

What if the trade never arrives or I decline it?+

If the offer is not delivered, expires or is declined, the order is closed and the full price is refunded to the card you paid with, automatically (it shows on your statement within 5โ€“10 business days). Repeatedly declining offers may get an account suspended by the supplier.

Are prices fixed?+

Yes โ€” fixed means no bidding, no lootboxes and no chance: the total at checkout is the most you pay. Prices follow the market and can change between visits; if we cannot buy the item at the price you paid, the full amount goes back to your card.

Is this affiliated with Valve?+

No. Powered by Steam, not affiliated with Valve Corp. Counter-Strike and Steam are trademarks of Valve Corporation.