Privacy Policy

NOVATORA MARKETPLACE LTD, a company registered in England and Wales under company number 17451698, with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom is the data controller for personal data collected through this website. This policy explains what we collect, why, and your rights under the UK GDPR and the Data Protection Act 2018.

What we collect

• Account: your email address and a hashed password if you sign up with email; your public SteamID64, Steam nickname and avatar if you sign in with Steam. We never see your Steam password.
• Delivery: your Steam trade URL.
• Orders and payments: items bought, amounts, balance movements and the references our payment processors return. Card details are entered on the processor's secure page; we never receive or store your full card number or CVV.
• Security: IP address, browser details and timestamps, used to protect accounts and prevent fraud.
• Verification: identity or proof-of-address documents, only if we ask for them under our AML & KYC Policy.

Why we use it

To create your account and deliver what you buy (performance of a contract); to keep accounting records and meet anti-money-laundering and tax duties (legal obligation); and to prevent fraud, secure the service and handle disputes (legitimate interests). We do not use your data for advertising and we do not sell it.

Who we share it with

• Payment service providers, to process and verify payments and refunds.
• The skin marketplace that fulfils your order (currently Waxpeer), which receives your trade URL to send the trade offer.
• Our hosting and infrastructure providers, which store data on our behalf.
• Authorities, where the law requires it.

Some providers are located outside the UK. Where data leaves the UK we rely on adequacy decisions or the UK International Data Transfer Agreement / Addendum.

How long we keep it

Account data is kept while your account is open. Order, payment and verification records are kept for 6 years after the transaction to meet UK accounting and anti-money-laundering rules, then deleted.

Cookies

We use only strictly necessary cookies: a session cookie that keeps you signed in, a cookie that remembers your language, and a short-lived cookie (10 minutes) that returns you to the right page after signing in with Steam. There are no analytics or advertising cookies.

Your rights

You can ask to access, correct or delete your data, restrict or object to its use, or receive a copy in a portable format. Email support@skinsdrop.store and we will respond within one month. You can also complain to the UK Information Commissioner's Office at ico.org.uk.

Contact

NOVATORA MARKETPLACE LTD · support@skinsdrop.store · contact page